Shipping Policy
At NPM Mobility Aids, we aim to deliver your products quickly, safely, and efficiently.
Please read our shipping policy below for information on delivery times, costs, and service areas.
UK Shipping Policy
We currently deliver across the United Kingdom.
For certain larger items such as mobility scooters, powered wheelchairs, and rise & recline chairs, delivery areas may vary depending on product size and supplier availability.
If you are unsure whether we deliver to your area, please contact us before placing your order.
Delivery Times
Estimated delivery times are:
- Small items & accessories: 2–5 working days
- Mobility scooters: 3–10 working days
- Powered wheelchairs: 5–14 working days
- Special order/custom products: 7–21 working days
Delivery times are estimates and may vary depending on stock availability, supplier lead times, and courier delays.
Delivery Charges
Delivery charges are calculated at checkout where applicable.
We may offer:
✅ Free UK delivery on selected products
✅ Free local delivery on selected large items
✅ Additional charges for remote areas or specialist delivery services
Any applicable delivery charges will be clearly shown before purchase.
Large Item Deliveries
For larger products such as:
- Mobility scooters
- Powered wheelchairs
- Manual wheelchairs
- Rise & recline chairs
We may contact you to arrange a suitable delivery date and time.
Some deliveries may include:
- Product setup
- Demonstration
- Packaging removal
where stated.
Delays
While we aim to meet all estimated delivery times, delays can occasionally occur due to:
- Courier delays
- Supplier stock shortages
- Weather conditions
- Bank holidays or peak periods
If your order is delayed, we will keep you informed.
Damaged or Missing Deliveries
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the damage (if applicable)
- Details of missing items
We will work quickly to resolve the issue.
Order Tracking
Where available, tracking details will be sent via email or SMS once your order has been dispatched.
Contact Us
If you have any delivery questions, please contact us:
NPM Mobility Aids
📞 Phone: 01204 358907
📧 Email: info@npm-mobility.co.uk
🌐 Website: npmmobilityaids.co.uk
Order Processing Times
Our UK shipping policy is designed to keep delivery clear, simple, and reliable. Once your order is placed, we begin processing it as quickly as possible during business hours. Most orders are processed within 1 to 2 working days, although busy periods may take a little longer. You will receive an order confirmation by email once your purchase is complete, followed by tracking details when your parcel is dispatched. Please make sure your shipping address is correct at checkout, as delays can happen if details are incomplete or inaccurate. We aim to keep every step transparent so you know what to expect from order to delivery.
Delivery Methods and Estimated Timeframes
We offer delivery options that are intended to meet the needs of customers across the UK. Standard delivery usually takes 2 to 5 working days after dispatch, while express services may arrive sooner depending on the location and carrier performance. Delivery times are estimates only and may vary during peak seasons, holidays, or due to unexpected courier delays. Remote areas and islands may also require extra time. We work with trusted shipping partners to help ensure parcels arrive safely and on time. If your order has not arrived within the expected timeframe, our support team can help you check the latest tracking update.
Shipping Charges and Free Delivery Offers
Shipping costs are shown clearly at checkout before payment is completed, so you can review all charges in advance. The final delivery fee depends on the shipping method selected, the destination, and the size or weight of the parcel. From time to time, we may offer free delivery promotions for qualifying orders within the UK. If a free shipping offer is available, the terms will be listed clearly on our website or product page. We recommend checking the details before placing your order to understand whether your purchase qualifies. Our goal is to keep pricing fair, simple, and easy to follow for every customer.
Lost, Delayed, or Damaged Parcels
Although we take great care in packing and dispatching every order, shipping issues can occasionally happen. If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible so we can review the situation and assist you. In most cases, we will ask for your order number and any relevant photos or tracking information to speed up the process. Depending on the issue, we may offer a replacement, refund, or further investigation with the courier. We understand how important your order is, and we are committed to resolving shipping concerns quickly, fairly, and with as little disruption as possible.
Order Processing and Dispatch
Our UK shipping policy is designed to make your shopping experience clear, simple, and reliable from the moment you place your order. Once your purchase is confirmed, our team begins processing it as quickly as possible. Most orders are reviewed and prepared within one to two business days, excluding weekends and public holidays. During busy periods, processing may take a little longer, but we always work to minimize delays. If there is an issue with your order, such as an out-of-stock item or address problem, we will contact you promptly to help resolve it.
Delivery Times and Shipping Options
We offer delivery options that are designed to suit different needs across the UK. Standard shipping typically arrives within three to five business days after dispatch, while faster options may be available at checkout for urgent orders. Delivery times can vary depending on your location, seasonal demand, and courier service performance. Remote areas may experience slightly longer transit times. We aim to provide accurate estimates, but these are not guaranteed. You will receive shipping details once your order leaves our warehouse so you can plan for arrival with confidence.
Shipping Costs and Free Delivery Thresholds
Shipping charges are calculated based on the delivery method selected, order size, and destination within the UK. Any applicable shipping fees will be shown clearly before you complete checkout, so there are no surprises. In some cases, we may offer free delivery on qualifying orders that meet a minimum purchase amount. Promotional shipping offers may also be available from time to time and will be clearly stated on the website. If your order includes multiple items, shipping fees may depend on how the items are packed and sent. We always aim to keep costs fair and transparent.
Tracking, Delays, and Delivery Issues
Once your order has been shipped, you will receive a confirmation email with tracking information when available. This allows you to follow your parcel and check its delivery status at any time. If a shipment is delayed due to courier issues, weather, or other unexpected events, we will do our best to keep you informed. In the rare event that your package is lost, damaged, or marked as delivered but cannot be found, please contact our support team right away. We will review the issue and work with the courier to find the best possible solution.