Shipping policy

Shipping Policy

Delivery Areas We currently deliver to addresses within the United Kingdom.

Processing Time Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or bank holidays will be processed on the next working day.

Delivery Timeframes Standard delivery is estimated at 3–5 business days from dispatch. For larger items such as mobility scooters, delivery may be arranged via a specialist courier and could take 5–7 business days. You will be notified of your delivery date in advance.

Delivery Charges Delivery charges, if applicable, will be displayed at checkout. We may offer free delivery on selected products or orders — please check the product page for details.

Tracking Your Order Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Failed Deliveries If a delivery attempt is unsuccessful, our courier will leave a card with instructions on how to rearrange delivery or collect your item.

Damaged or Missing Items If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at [your contact email] so we can resolve the issue promptly.

Contact Us For any delivery enquiries, please get in touch at info@npm-mobility.co.uk or 01204 358907