Privacy policy

Last updated: 5 July 2026

At NPM Mobility Aids, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

NPM Mobility Aids provides mobility products, home assessments, servicing and repairs throughout the North West.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

NPM Mobility Aids
1 Primrose Street
Bolton
BL1 8QU

Telephone: 01204 358907

Email: info@npm-mobility.co.uk

What Information We Collect

Depending on how you interact with us, we may collect:

Your name
Postal address
Email address
Telephone number
Delivery and billing address
Order history
Payment information (payments are processed securely by our payment providers and we do not store full card details)
Details provided when booking a home assessment
Information you submit through contact forms
Communications you send to us
Technical information such as your IP address, browser type and device information
Website usage information collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Arrange deliveries and home assessments
Respond to enquiries
Provide customer support
Process returns and warranty claims
Improve our website and services
Prevent fraud
Meet our legal obligations
Send marketing communications where you have given your consent or where otherwise permitted by law

Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

Performance of a contract
Legal obligation
Legitimate interests
Your consent (where required)

Marketing

If you choose to receive marketing communications, we may send you information about new products, promotions and services.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We only share your information where necessary to provide our services.

This may include:

Delivery companies
Payment providers
Website hosting providers
IT service providers
Professional advisers
Regulatory authorities where required by law

We never sell your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used for:

Website functionality
Performance monitoring
Analytics
Security
Remembering your preferences

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we take reasonable steps to protect your information, no method of internet transmission is completely secure.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

Provide our services
Meet legal and accounting requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information where appropriate
Restrict processing
Object to certain types of processing
Request transfer of your data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be published on this page with the revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: